Refund & Cancellation Policy

• Premium membership — a recurring annual subscription (current price shown on our Premium page and confirmed at checkout) that unlocks every Deal on the platform, including Premium-tier listings.
• Lifetime membership — a single one-time payment that unlocks the same access permanently, with no recurring charge afterward.

You can cancel your Premium subscription at any time. Cancelling stops future renewal — it does not immediately revoke access. When you cancel:

• You keep full Premium access through the end of your current paid billing period.
• You will not be charged again after that period ends.
• Your account automatically reverts to the free tier once the paid period ends — you keep your account, redemption history, and access to free-tier Deals.

To cancel, email hello@dtcperks.com from the address on your account, or use the cancellation option in your account settings once self-serve cancellation is live there. Because billing is handled entirely by Stripe, a request sent to us is processed against your Stripe subscription directly — we don’t ask you to separately contact Stripe.

Premium (annual subscription)

We offer a 14-day money-back guarantee on a first-time Premium purchase: if you’re not satisfied within 14 days of your initial charge, email us and we’ll issue a full refund and cancel the subscription, no questions asked. Outside that 14-day window, annual charges are non-refundable for the remainder of the billing period you’re in, but cancellation still takes effect at the end of that period as described above — we don’t charge you again once you’ve cancelled, we just don’t refund time already used.

Lifetime membership

Because Lifetime is a single payment for permanent access, we offer the same 14-day money-back guarantee from the date of purchase. After 14 days, Lifetime purchases are non-refundable, since the access it grants doesn’t expire or need renewing — there’s no remaining subscription term to cancel out of.

How a refund is issued

Approved refunds are returned to the original payment method through Stripe, typically within 5–10 business days depending on your bank or card issuer.

If you believe you were charged incorrectly — charged twice, charged after a cancellation you confirmed with us, or charged an amount that doesn’t match what was shown at checkout — email hello@dtcperks.com with your account email and the approximate charge date. We investigate every billing dispute directly with Stripe’s records and correct genuine errors in full, regardless of the 14-day refund window above, which applies to change-of-mind cancellations, not billing mistakes.

This Refund & Cancellation Policy applies only to what you pay DTC Perks for Premium or Lifetime membership. When you redeem a Deal and pay a third-party vendor for their product or service, that purchase is governed entirely by that vendor’s own refund and cancellation policy — we’re not a party to that transaction and can’t issue or guarantee a refund on a vendor’s behalf. See our Terms of Service for more on how Deals work.

If something’s wrong with a charge, please contact us first at hello@dtcperks.com — most issues are resolved faster and more simply through a direct refund than through your card issuer’s chargeback process, and a chargeback can result in your account being suspended while the dispute is investigated.

If we change this policy, we’ll update the “Last updated” date above. Changes apply to purchases made after the update, not retroactively to a purchase you already made under the prior terms.

Ecombrand LLC (operating DTC Perks) — hello@dtcperks.com.